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10 Stages to Repair
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Having a motoring accident can be a distressing and frustrating time for all involved.
Here at Xclusive Bodyworks we put our experience and expertise to use to ensure your vehicle is returned to you, in its pre-accident condition, with the minimum of inconvenience, distress and delay in a professional and courteous manner.
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Stage 1
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Our trained claims handlers will contact you to arrange an estimate
They will organize the urgent collection of your vehicle if its not drivable
If it can drive, a convenient time and date for you to call in for an estimate
Our mobile estimating team to visit your home/work to carry out an inspection
A comprehensive estimate will be produced and sent direct to your insurance company.
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Stage 2
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Once in receipt of the estimate the insurance company will agree the repair process and authorise us to proceed with the repairs. This will normally be within 3-4 days.
Some insurance companies will not allow repairers to commence work without written authority, so this may cause a short delay between your vehicle arriving with us and the work commencing.
Other insurers will allow repairs under a certain value to commence immediately.
Should the estimated cost of repairs be close to the current market value of your vehicle the insurance company may choose to send a field engineer to assess the vehicle before authorising repairs or deeming it a total loss.
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Stage 3
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Once we have received authority, the vehicle will be scheduled in workshop
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Stage 4
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Our in house parts department will liaise with its local suppliers and organize delivery of all parts required for the repair to your vehicle
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Stage 5
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If you are still using the vehicle one of our reception team will contact you to agree a convenient booking date in for repairs to commence.
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Stage 6
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Repairs will commence.
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Stage 7
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Our claims handlers will keep you informed, of your vehicles progress through the ten stages of repair.
Please feel free to telephone or email the repairing branch if you require any additional updates.
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Stage 8
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Upon completion of repairs the vehicle will be
Washed, leathered and the interior vacuumed
it will then proceed through a final quality control check.
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Stage 9
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Once all of the above stages have been satisfactorily completed a member of the Customer Service team will contact you to arrange the return of your completed vehicle.
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Stage 10
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We will ask you to sign a collection note to confirm you have received the vehicle back into you care.
We will collect any payment for insurance excess, betterment or Vat
We regret vehicles cannot be released without payment.
Cash & Cheques are accepted.
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